Data Protection & Privacy — Last Revised 1 January 2026
Your privacy matters to us. This Privacy Policy explains what personal data wb999 collects from players in Pakistan and around the world, how we use and protect that data, and what rights you hold over the information you share with us. Please read this document carefully before registering a wb999 account.
Privacy at a Glance
These cards summarise the most important aspects of the wb999 Privacy Policy. They are not a substitute for the full legal text — please read the complete document in the section below.
All personal data stored by wb999 is protected using SSL/TLS encryption in transit and AES-256 encryption at rest. Access to your data is restricted to authorised personnel only, on a strict need-to-know basis. We regularly audit our security controls and conduct penetration testing to maintain the integrity of all player data.
wb999 does not sell, rent, or commercially trade your personal data to any third party for their own marketing or profiling purposes. Data shared with third parties is limited to what is strictly necessary for service delivery — such as payment processors, KYC verification providers, and our gaming licence authority — and is governed by strict contractual data protection obligations.
wb999 follows the principle of data minimisation. We collect only the personal information that is genuinely necessary to operate your account, verify your identity, process your PKR transactions, and comply with our regulatory obligations under our international gaming licence. You will not be asked for data that has no clear operational or legal purpose.
wb999 recognises that Pakistani players share personal data including CNIC details, mobile numbers, and JazzCash or EasyPaisa account identifiers. This data is treated with the highest level of sensitivity. CNIC data is used exclusively for KYC identity verification and AML compliance — it is never shared with advertisers or unrelated third parties.
You have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. You can also withdraw consent for marketing communications, request a copy of your data in a portable format, and raise a complaint with the relevant supervisory authority if you believe your privacy rights have been violated. Contact our support team to exercise any right.
wb999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our gaming licence obligations and applicable law. Account data is typically retained for a minimum of five years following account closure to satisfy AML and regulatory audit requirements. After this period, data is securely deleted or anonymised.
Full Legal Document
This Privacy Policy ("Policy") describes how wb999 ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the wb999 platform at wb999.app. This Policy applies to all wb999 services including sports betting, live casino, slots, rummy, and jackpot bingo, as well as all communications between you and wb999.
wb999 is an online gaming platform operated under an internationally recognised gaming licence. For the purposes of data protection law, wb999 is the data controller in respect of the personal data of its registered players.
As data controller, wb999 determines the purposes and means by which personal data is processed. We are committed to processing your data lawfully, fairly, and transparently, in accordance with this Policy and the data protection standards required by our gaming licence authority.
If you have any questions about how wb999 processes your personal data, you may contact our Data Protection team via live chat at wb999.app or by email at [email protected] (plain text only — not a clickable link). We aim to respond to all privacy-related enquiries within five business days.
Scope: This Policy applies to all wb999 players regardless of location, but contains specific provisions relevant to players based in Pakistan, including those using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast as payment methods, and those providing CNIC documentation for KYC.
wb999 collects the following categories of personal data from players, depending on the stage of registration and the services you access:
Data Minimisation Note: wb999 does not collect sensitive categories of personal data (such as racial origin, religious beliefs, or health data) unless strictly required by our responsible gaming obligations — for example, where a player voluntarily discloses a gambling-related health concern when requesting self-exclusion. Such information is handled with the highest degree of care and access is strictly limited.
wb999 collects personal data through the following means:
The majority of your personal data is collected directly from you when you register a wb999 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or voluntarily provide information through any wb999 platform feature.
When you access and use the wb999 platform, certain technical data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, device information, session duration, pages visited, and game interaction data. See Section 7 for full details on our cookie practices.
wb999 may receive personal data about you from the following categories of third-party service providers, where doing so is necessary to deliver our services or meet our regulatory obligations:
wb999 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC identity and age verification | Legal obligation (gaming licence requirement) |
| Processing PKR deposits and withdrawals | Performance of a contract with you |
| Anti-money-laundering checks | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interests of wb999 |
| Responsible gaming tool management | Legal obligation / Vital interests |
| Customer support communications | Performance of a contract with you |
| Marketing and promotional communications | Your consent (withdrawable at any time) |
| Platform analytics and improvement | Legitimate interests of wb999 |
| Regulatory reporting to licence authority | Legal obligation |
Where we rely on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or by using the unsubscribe option in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
wb999 uses the personal data we collect for the following specific purposes:
To create and maintain your wb999 account, authenticate your login sessions, process your bets and gaming activity, apply responsible gaming limits you set, and provide you with access to all platform features appropriate to your account status.
To verify your identity and age using CNIC documentation and third-party KYC services, to screen against sanctions and politically exposed persons lists as required by our gaming licence, and to comply with anti-money-laundering obligations applicable to online gaming platforms operating internationally.
To process your PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast, to credit winnings to your account balance, and to process withdrawal requests to your verified payment method. Financial transaction records are maintained for the retention periods required by our regulatory obligations.
To administer deposit limits, loss limits, session time alerts, reality checks, and self-exclusion requests you make through your account settings. Where we identify patterns of gaming behaviour that may indicate problematic gambling, we may use your gaming activity data to proactively contact you with responsible gaming information or to apply protective account measures.
To detect and prevent unauthorised access to your account, identify duplicate accounts, investigate suspected bonus abuse, and protect the wb999 platform and its player community from fraudulent activity, collusion, and other prohibited conduct as defined in our Terms & Conditions.
To respond to your support enquiries, resolve account disputes, and maintain records of communications for quality assurance and dispute resolution purposes.
Where you have provided consent, to send you information about wb999 promotions, bonuses, new game releases, and platform updates by email or SMS. You can withdraw this consent at any time. We do not engage in unsolicited cold marketing to non-registered users.
No Automated Decision-Making: wb999 does not make any automated decisions that produce significant legal or similarly significant effects on you — such as automatic account closure — without human review. Where automated systems flag activity for review, a member of our team assesses the situation before any material action is taken.
wb999 does not sell your personal data. We share personal data with third parties only in the following circumstances:
wb999 engages third-party service providers to assist in delivering the Platform's services. These include KYC verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), cloud hosting providers, customer support platform operators, and cybersecurity service providers. All such providers are subject to contractual data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to wb999.
wb999 may disclose personal data to our gaming licence authority, financial intelligence units, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the legal rights of wb999 or its players.
In the event of a merger, acquisition, or sale of all or part of the wb999 business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and your rights under this Policy will be maintained.
wb999 will not share your data with any other third party without your explicit prior consent, except as described in this Section 6.
wb999 uses cookies and similar technologies on the wb999.app platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — required for platform to function |
| Functional | Remembering language preferences, responsible gaming settings | Yes — with limited impact on experience |
| Analytics | Understanding how players navigate the platform to improve usability | Yes — via cookie preferences |
| Marketing | Tracking promotion effectiveness for registered players only | Yes — via cookie preferences |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of the wb999 platform and may prevent you from accessing certain features including account login.
wb999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law and our gaming licence obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.
wb999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure:
Your Role in Security: Data security is a shared responsibility. You can protect your wb999 account by using a strong, unique password, enabling SMS-based two-factor authentication, and notifying us immediately at [email protected] if you suspect your account has been compromised.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by wb999:
You have the right to request a copy of all personal data wb999 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact our support team with the specific correction required and supporting documentation where relevant.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. Please note that this right is subject to our legal retention obligations — we cannot erase data we are required by law or our gaming licence to retain.
You may request that wb999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Where we process your data on the basis of your consent or a contract, you have the right to receive the data you have provided to us in a portable format, or to request that it be transmitted directly to another controller where technically feasible.
You have the right to object to processing of your personal data where wb999 relies on legitimate interests as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
To exercise any of the rights described above, please contact our support team via 24/7 live chat at wb999.app or by email at [email protected] (plain text — not clickable). We will acknowledge your request within five business days and respond in full within 30 days. We may request proof of identity before processing certain data subject requests.
wb999 operates as an international gaming platform. In order to deliver our services, your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which wb999 holds its gaming licence and the locations of our third-party service providers' infrastructure.
Where personal data is transferred internationally, wb999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Such safeguards may include contractual clauses approved by relevant regulatory authorities, and adherence to the data protection standards required by our gaming licence.
By registering a wb999 account, you acknowledge that your personal data may be transferred internationally as described in this section. If you have questions about the specific safeguards in place for any particular transfer, please contact our support team.
wb999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or platform developments. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The "Last Revised" date at the top of this page will always reflect the most recent version. Your continued use of the wb999 platform following a policy update constitutes your acknowledgment of the revised Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or how wb999 handles your personal data, please contact us:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority in the jurisdiction applicable to your complaint. Details of the appropriate authority will be provided in our response to your complaint where relevant.
Summary: wb999 takes your privacy seriously. We collect only what we need, keep it secure, never sell it, and give you clear rights over your own data. If anything in this Policy is unclear, our support team is available around the clock to help.
Play with Confidence
Now that you understand how wb999 protects your personal data, you can play with full confidence. Login to your account or explore our games. Must be 21 or older.